New Form Layout:Smoothe signature will not work on mobile phone

tinnonphotography
Asked on November 13, 2017 at 03:06 PM
It will work on desktop but will not recognize someone trying to sign on their mobile phone?
- Mobile
- mobile phone
- work
- on mobile
aubreybourke
Answered on November 13, 2017 at 03:37 PM

I tried your form on an iPhone 6S. And I could reproduce the problem. The smooth signature widget works on desktop, but not on a mobile phone.

For example ( iPhone 6S )

This is probably a bug. So I have escalated the issue to Level 2 support. And they will inform you of any progress on this thread.
tinnonphotography
Answered on November 13, 2017 at 04:42 PM

Thank you so much!
JotForm Developer

berkay
Answered on November 30, 2017 at 05:55 AM

Hi,

This should be fixed now.

Please check and let me know if you need further assistance.

Thanks,

Berkay.
tinnonphotography
Answered on November 30, 2017 at 08:43 AM

Yay!! It works, thank you so much!
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