- tinnonphotographyAsked on November 13, 2017 at 03:06 PM
It will work on desktop but will not recognize someone trying to sign on their mobile phone?
- JotForm SupportaubreybourkeAnswered on November 13, 2017 at 03:37 PM
I tried your form on an iPhone 6S. And I could reproduce the problem. The smooth signature widget works on desktop, but not on a mobile phone.
For example ( iPhone 6S )
This is probably a bug. So I have escalated the issue to Level 2 support. And they will inform you of any progress on this thread.
- tinnonphotographyAnswered on November 13, 2017 at 04:42 PM
Thank you so much!
- JotForm DeveloperberkayAnswered on November 30, 2017 at 05:55 AM
This should be fixed now.
Please check and let me know if you need further assistance.
- tinnonphotographyAnswered on November 30, 2017 at 08:43 AMYay!! It works, thank you so much!