New Form Layout:Smoothe signature will not work on mobile phone

  • tinnonphotography
    Asked on November 13, 2017 at 3:06 PM

    It will work on desktop but will not recognize someone trying to sign on their mobile phone?

  • aubreybourke
    Replied on November 13, 2017 at 3:37 PM

    I tried your form on an iPhone 6S. And I could reproduce the problem. The smooth signature widget works on desktop, but not on a mobile phone.

    For example ( iPhone 6S )

    1510605306Dashboard Mozilla Firefox 13 Screenshot 10

    This is probably a bug. So I have escalated the issue to Level 2 support. And they will inform you of any progress on this thread.

  • tinnonphotography
    Replied on November 13, 2017 at 4:42 PM

    Thank you so much!

  • berkay Director of Engineering, Frontend
    Replied on November 30, 2017 at 5:55 AM

    Hi,


    This should be fixed now.

    Please check and let me know if you need further assistance.


    Thanks,

    Berkay.

  • tinnonphotography
    Replied on November 30, 2017 at 8:43 AM
    Yay!! It works, thank you so much!
    ...