What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email output is not correct - Page 2

    Asked by miskiswap on September 13, 2012 at 12:40 PM

    First I have to say thank you so much for fixing the html problem for me.

    Now when I fill out the form, and I input info onto page 2, the second page does not show up in the email confirmation.  I deleted the email notifications and added them again.  Still the 2nd page does not show up.

    Can you help?


    Link:  http://imageshack.us/photo/my-images/214/screenshot20120913at938.png/


    Direct Link:  http://img214.imageshack.us/img214/3184/screenshot20120913at938.png

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 13, 2012 at 12:53 PM

    You did recreate the notification but you keep on deleting the placeholder for the 2nd matrix table which is:

    That is the reason why the 2nd matrix table won't appear in your notification emails.

    I think you should have labeled those fields properly before hiding the label with CSS.

  • Profile Image

    Answered by miskiswap on September 13, 2012 at 06:26 PM

    That is the reason why the 2nd matrix table won't appear in your notification emails. --- Ohhhhhh...I deleted it since I didn't want it to show up.  Now I understand.

    Regarding labeling the fields properly...I think this is going to be a dumb question on my part (because I don't understand):  What would I have labeled them if I was going to hide them?

  • Profile Image

    Answered by jeanettebmz on September 13, 2012 at 07:00 PM

    You can label  the matrix anyways and if you want to hide them into your form, you can apply show/hide conditional logics