What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Premium Accounts

    Asked by nlazarre on September 13, 2012 at 01:21 PM

    I upgraded to a premium account last month because of a notice that I had exceeded my SSL submission quota.

    1. How do I disable SSL submissions on a form. I don't need it. I cannot identify which of my forms even has SSL

    2. I am still getting notices threatening to disable my forms if I don't upgrade to a premium account. I already upgraded last month

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    Answered by fxr on September 13, 2012 at 01:43 PM

    Hi Nicole,

    I have just sent you an email from our support inbox on this issue. 

    You have now been upgraded to Premium. The automated upgrade didnt associate your subscription payment with your JotForm account.

    Again I am very sorry for any undue worry this has caused you.