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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how to turn off captcha

    Asked by matthewmaes on February 02, 2011 at 10:08 AM

    Is there a way to disable the captcha page. I am doing lead generation and I don't want to put any hurdles in the way of my potential clients.

    captcha
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    JotForm Founder

    Answered by aytekin on February 03, 2011 at 03:50 AM

    JotForm code has some javascript checks within the form that makes sure the form submission is coming from a real person and not from a spam bot. My guess is that you have accidentally deleted that part of the code and that's why you are getting the second confirmation. If you fix the form code, you should stop getting that. Get new form code and update the code on your site.

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    Answered by markobburic on February 08, 2011 at 12:12 AM

    Hi,

     

    I'm having the same issue, yet I never installed a captcha to begin with. It happens after someone submits the form.

    Can you possible help with this?

     

    Thanks,

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    JotForm Founder

    Answered by aytekin on February 08, 2011 at 04:29 AM

    Mark: Same answer applies to you as well. Please see my post above. The javascript code on the form must get corrupted while copying the form code to your site. You need to get new clean code and update the code on your site. 

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    Answered by markobburic on February 08, 2011 at 12:04 PM

    Hi,

    That's actually what I'm confused about--we had used a new form altogether (though from a copy from a previous one that did not have a captcha), and copy/pasted that new code into our site.

    Are you saying we need to start from scratch?

     

    Thanks,

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    JotForm Founder

    Answered by aytekin on February 09, 2011 at 01:34 AM

    Maybe something brakes the form code while copying to the site such as your HTML editor. Another possible reason might be a conflict with something on your site. So, the safest solution for you is to replace the code with IFrame code

    Here is how you can get it. Open your form on the Form Builder:

    1. Open "Setup & Share" tab on toolbar,

    2. Click on "Embed Form"

    3. Click on "iFrame". 

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    Answered by matthewmaes on September 09, 2011 at 05:28 PM

    Is there away to avoid having the CAPTCHA with out having the java script?

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    JotForm Support

    Answered by abajan on September 10, 2011 at 12:50 AM

    Hi Matthew

    Sorry but I don't understand your question (Perhaps because it's way beyond my bedtime and my brain is only partly functioning!)

    Could you please restate it in some different form?

    Thanks.


    ~ Wayne

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    Answered by markmulder on October 14, 2011 at 08:03 PM

    I have the same issue, and indeed I extracted the source code and pasted it in my Wordpress template, I used the iFrame at first but it wasn't very pretty since I have a huge amount of conditionals happening in my form which hide a number of fields, and the iFrame's height is set to the form's total height including all the hidden fields. Meaning there is a huge ugly white space underneath the form when those fields are hidden.

    Anyway, can you pinpoint to me which lines of code control the controls this check, or what the search terms I can use to find them? I have modified the HTML source code a lot and it's going to be a bit impractical to have to get a clean copy of the source code and start again.

    Thank you!

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    Answered by yasinco on October 14, 2011 at 08:08 PM

    I don't understand anything in this thread if you want to remove the captcha just delete that field!

    ~Yasin

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    Answered by allanftd on October 15, 2011 at 01:10 AM

    @markmulder,

    I believe you're referring to this lines of code in your TPB Fan Shop Order Form:

    <input type="hidden" id="simple_spc" name="simple_spc" value="12850951240" />

      <script type="text/javascript">

      document.getElementById("si" + "mple" + "_spc").value = "12850951240-12850951240";

      </script>

    Please check and confirm if this is the one you're looking for. 

    Thank you for using JotForm!

    Allan
    JOTFORM SUPPORT 

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    Answered by markmulder on October 15, 2011 at 04:17 AM

    Thank you for your reply. Although I just checked, and that bit of JS is present in the proper spot! Strange.

    For your reference, here is where I've implemented the form: http://teampowerpuffboys.com/store/

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    Answered by allanftd on October 15, 2011 at 08:21 AM

    Hi Mark,

    You can simply delete the Captcha field just like how I did in the clone of your form that I made:

    http://www.jotform.com/form/12871428329?

    You can clone this back into your own account if you want. 

    I hope I understood your concern correctly. Thank you and have fun using JotForm!

    Allan
    JOTFORM SUPPORT