What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the forms not updated on my website?

    Asked by franciou2 on September 13, 2012 at 02:09 PM

    Hi!

    Just a question: I notice that once I create my form and I publish it on my website, when I want to make a change, like a new field or something other and I save changes in the jotform's panel, the form on my website (imported thanks to the javascript code line, is not immediately updated. 

    I tried refreshing the page, but no changes. How can I solve the problem? Should I wait for a few time to see my form updated? Something other?

    I noticed with the premium account of my web-agency I do not have this kind of problem, is it because I'm working with the free plan for this form?

     

    Thanks for support!

    Francesco Dell'Oro

    Page URL:
    http://www.siti-city.com/test/prova.html

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    Answered by pinoytech on September 13, 2012 at 02:23 PM

    Hi Francesco,

    Apologize for the inconvenience that may have caused. This past days, our development team migrated our database to a more powerful server cloud which may caused some replication delay/issue and they are already aware of this issue which they are working now. As solution for this issue to fixed, on the embed code on your website, just simple change http://form to http://www.

    Hope you find this helpful and if you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by franciou2 on September 13, 2012 at 02:27 PM

    This was the solution, I guess...thanks for your support.

    I use Jotform from some months and It's really the best tool for creating form on the web!

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    Answered by pinoytech on September 13, 2012 at 02:29 PM

    Thanks for your kind words Francesco!

    If you need our assistance again, feel free to contact us at anytime.

    Have a good day!

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    Answered by born on October 22, 2012 at 03:08 PM

    the change from http://form to http://www. does not work for me! What's going on?


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    Answered by pinoytech on October 22, 2012 at 03:59 PM

    @born,

    Sorry for the inconvenience that may have caused. Is your form already embedded into your website? If yes, can you please provide us your website url where your form embedded for further assistance?

    Thanks.