Why are the forms not updated on my website?

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    franciou2
    Asked on September 13, 2012 at 02:09 PM

    Hi!

    Just a question: I notice that once I create my form and I publish it on my website, when I want to make a change, like a new field or something other and I save changes in the jotform's panel, the form on my website (imported thanks to the javascript code line, is not immediately updated. 

    I tried refreshing the page, but no changes. How can I solve the problem? Should I wait for a few time to see my form updated? Something other?

    I noticed with the premium account of my web-agency I do not have this kind of problem, is it because I'm working with the free plan for this form?

     

    Thanks for support!

    Francesco Dell'Oro

  • Profile Image
    pinoytech
    Answered on September 13, 2012 at 02:23 PM

    Hi Francesco,

    Apologize for the inconvenience that may have caused. This past days, our development team migrated our database to a more powerful server cloud which may caused some replication delay/issue and they are already aware of this issue which they are working now. As solution for this issue to fixed, on the embed code on your website, just simple change http://form to http://www.

    Hope you find this helpful and if you need further assistance, feel free to contact us at anytime.

    Thank you!

  • Profile Image
    franciou2
    Answered on September 13, 2012 at 02:27 PM

    This was the solution, I guess...thanks for your support.

    I use Jotform from some months and It's really the best tool for creating form on the web!

  • Profile Image
    pinoytech
    Answered on September 13, 2012 at 02:29 PM

    Thanks for your kind words Francesco!

    If you need our assistance again, feel free to contact us at anytime.

    Have a good day!

  • Profile Image
    born
    Answered on October 22, 2012 at 03:08 PM

    the change from http://form to http://www. does not work for me! What's going on?


  • Profile Image
    pinoytech
    Answered on October 22, 2012 at 03:59 PM

    @born,

    Sorry for the inconvenience that may have caused. Is your form already embedded into your website? If yes, can you please provide us your website url where your form embedded for further assistance?

    Thanks.