What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can not find the file to download

    Asked by zipprepress on September 13, 2012 at 03:04 PM

    Error 404 file not found

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    Answered by saintsabrinas on September 13, 2012 at 03:09 PM

    We have also started to get this message as of today

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    JotForm Support

    Answered by NeilVicente on September 13, 2012 at 03:26 PM


    Sorry for the inconvenience. We're currently having issues with uploaded file links and edit links. If you cannot access them, please replace "submit" with "www" in the links.

    For example, if your file or edit link starts with:


    Replace "submit" with "www" so it becomes:


    Hope this helps.

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    Answered by pdollan on September 13, 2012 at 03:33 PM

    Thanks for your immediate respond.  Will jotform support inform us when you fix the problem?  Thanks!

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    JotForm Support

    Answered by NeilVicente on September 13, 2012 at 03:35 PM


    Of course we will. Our developers are already on it, so it should be fixed within in an hour or two.

    Again, thank you for your patience and understanding.