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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image Links Not Working from Email

    Asked by barforms on September 13, 2012 at 03:16 PM

    When our Dancer forms are submitted with images, the images do show up when logging into Jotform, but the links to the images in the email we receive give me a 404 error, as shown in the screen capture.  What is the reason for this?


    Two principals will be copied on those submission emails, and they need to be able to see the images without logging onto Jotform.





    Page URL:

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    JotForm Support

    Answered by Rodjit on September 13, 2012 at 03:35 PM

    Hi barforms,

    Jotform currently having issues with uploaded file links and edit links. If you cannot access them, please replace "submit" with "www" in the links

    For example, if your file or edit link starts with:


    Replace "submit" with "www" so it becomes:


    This issue has already been reported to the developers, once this get fixed the developers will inform you via this thread.

    Thank you very much.