- ValueservAsked on November 15, 2017 at 06:26 AM
Hallo, I have been trying to receive reports for the last few days and have not been receiving anything. I complete the widget, select the forms I would like to receive reports from and then test it. I do not get the test email and I do not get the report
- JotForm SupportKiranAnswered on November 15, 2017 at 08:24 AM
I have just tested the Daily Digest app and I was able to receive the test email without any issue. Since the reports are sent every hour, I'm waiting for the report that I set up for my forms. I'll get back to you know my test results by the next hour.
I have also checked your email address in our bounce list and it is not there. If you have set up a different email address, please provide us with the email address so that we can check if the email address is in our bounce list.
- JotForm SupportKiranAnswered on November 20, 2017 at 06:10 AM
Thank you for being patient. It looks like there is an issue with the Daily Digest app and the reports are not being sent. I have received only the test email. Let me forward the issue to our backend team to take a look. If we have any news in this regard, we'll update you here.
- JotForm SupportNeilVicenteAnswered on December 10, 2017 at 03:08 PM
This should be fixed now.
Can you please let us know if you're still experiencing this issue?