Daily Digest app: App is not sending the reports

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    Valueserv
    Asked on November 15, 2017 at 06:26 AM

    Hallo, I have been trying to receive reports for the last few days and have not been receiving anything. I complete the widget, select the forms I would like to receive reports from and then test it. I do not get the test email and I do not get the report


    Please assist

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    Kiran
    Answered on November 15, 2017 at 08:24 AM

    I have just tested the Daily Digest app and I was able to receive the test email without any issue. Since the reports are sent every hour, I'm waiting for the report that I set up for my forms. I'll get back to you know my test results by the next hour. 

    I have also checked your email address in our bounce list and it is not there. If you have set up a different email address, please provide us with the email address so that we can check if the email address is in our bounce list.

    Thank you! 

  • Profile Image
    Kiran
    Answered on November 20, 2017 at 06:10 AM

    Thank you for being patient. It looks like there is an issue with the Daily Digest app and the reports are not being sent. I have received only the test email. Let me forward the issue to our backend team to take a look. If we have any news in this regard, we'll update you here.

    Thank you.

  • Profile Image
    NeilVicente
    Answered on December 10, 2017 at 03:08 PM

    This should be fixed now.

    Can you please let us know if you're still experiencing this issue?