How can I send my autoresponder email after a specific hour ?

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    Artie
    Asked on November 15, 2017 at 11:40 AM

    I have a multi section form where different users are responsible for completing certain sections of the form.  Upon my submission, additional users receive auto emails that include the edit link to access the form and complete their portions.

    How can I turn a timer on so that when the form is sent to another user, the user has 2hrs to complete.  If the form is not completed in 2hrs, I get an email that the form was not completed and I can now send the for to another user.

    How can I accomplish this?


    Thanks!

  • Profile Image
    Marvih
    Answered on November 15, 2017 at 12:19 PM

    You can adjust your autoresponder to send the email notification by the number of days or on a specific date. Unfortunately, it is not possible to do this by hours.

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    Could you give us more details about your form we might be able to come up with a workaround. Such as, adding a countdown timer and lock the fields after the timer ends.

    Let us know what you think.

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    pdrkycontents
    Answered on November 16, 2017 at 10:18 AM

    Not quit what I am going for.

    I saw the countdown timers.  Can I have the countdown set for two hrs., start when the form is submitted, then after two hours, if the form is not edited, the form is resubmitted?



    Our receptionist takes calls, inputs homeowner details in the form, assigned one of our estimators to the house and then submits.


    The Estimator receives the form via email with a link to edit the form.  The estimator opens the form and inputs the date that he has scheduled with the homeowner to evaluate the home. 


    If the Estimator doesn't open and edit the form within two hours, I want the receptionist to be notified so that she can then re-assign another estimator to the job.


    Any ideas?



  • Profile Image
    david
    Answered on November 16, 2017 at 11:44 AM

    I do not believe what you are looking for would be possible.  There is not currently a way to check to see if a submission edit has been made within a certain period of time and therefore no mechanism to send another email if the edit has not been made.

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    pdrkycontents
    Answered on November 16, 2017 at 12:07 PM

    Darn!  Ok.  Thanks!