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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attachment file is not working.... 404 Not found

    Asked by saju391 on September 13, 2012 at 06:21 PM


    I have created two forms for my website. I'm recieving the other field's data by email but I'm not getting the attachments. There is an error of 404 Not found.

    Can anyone tell me what is the problem?




    Page URL:

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    Answered by joshdlc on September 13, 2012 at 06:30 PM

    I think we're getting the same issue with our site .... the URLs are being published as jotform.co and changing them to jotform.com fixes it.  So either the URL is malformed or the jotform.co server is having issues.  I'm hoping a moderator will notice this and give some advice/fix.  Sajjad, if you change the URL on the linked email to jotform.com, you'll be able to get your attachment.


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    Answered by jeanettebmz on September 13, 2012 at 06:47 PM

    We're currently having issues with uploaded file links

    The developers are very aware of it so they should resolve this issue soon, in meantime  please replace "submit" with "www" in the URL.

    As shown on this image

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    Answered by jeanettebmz on September 13, 2012 at 06:49 PM


    There is already a note in our forum main page about this problem

    Thank you for your share as well

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    Answered by MarilynLitt on September 13, 2012 at 08:13 PM

    Never mind, I see how this workaround will work.  Good luck fixing this!

    Previously I wrote:

    This does NOT apply!  I get a gmail and the .jpg file that is attached gives me a 404 error.  My users do NOT have access to my JotForm account with my credit card info -- even if I could somehow use www instead of submit and see the photos people are sending of their lost dogs.


    This is not a workaround for me.  Is this even the same problem?


    Marilyn Knapp Litt

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    Answered by jeanettebmz on September 13, 2012 at 08:23 PM

    Yes, this is the same problem


    Then all you have, to do is change the beggining of the form  from submit to www

    As shown on this image

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    JotForm Support

    Answered by jonathan on June 29, 2016 at 04:45 AM

    Great news! Files uploaded to your form can now be sent as attachment on email notifications. Please give it a try and let us know if you have any feedback:

    You can read more about it on our article blog here