Do not receive email notifications after form submission

  • recreationform
    Asked on November 16, 2017 at 10:06 AM

    Do not receive email notifications after form submission.

  • burak JotForm Developer
    Replied on November 16, 2017 at 11:16 AM

    Hello,

    Sorry for the inconvenience. 

    When i check mail logs for your email address recreation@cityofcresco.com. Submission notification emails look sent without any problem:

    1510848974Screen Shot 2017 11 16 at 19 Screenshot 10

    Can you check your spam/junk folder?

     

  • recreationform
    Replied on November 16, 2017 at 11:43 AM
    There is nothing in my spam folder. I did receive test emails when I was
    editing the Notification section. I am using mail.google.com to receive
    emails.
    ...
  • Richie JotForm Support
    Replied on November 16, 2017 at 1:28 PM

    Hi, I have tested your form and it works fine, I received an email notification.

    Do not receive email notifications after form submission Image 1 Screenshot 20

    It is recommended to set sender address to mailto:noreply@jotform.com

    and whitelist all jotform domains. If you are using custom sender email addresses you can use Mandrill workaround.

    Regards.

  • recreationform
    Replied on November 16, 2017 at 2:09 PM

    Changing sender address fixed the problem.