Visual Report: Showing Error #5xx when trying to edit a report.

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    Asked on November 16, 2017 at 08:26 PM

    Hi Support,  

    I am unable to create or edit any of my visual editor reports.

    Can you please have a look.  I have tried different browsers.  The page spins for ages and then I receive a error message.

    I need to access the reports for 24 Hour Service Follow UP Form and All Locations Service Booking Form.


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    Answered on November 16, 2017 at 11:31 PM

    Apologies for the inconveniences this caused to you. 

    I have been checking this and was able to replicate the issue on my end, I'm not sure if the issue has to do with the number of submissions you have on these forms. 

    I will forward this to our second level so our developers can have a look on this, we will keep you updated via this thread. 

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    Answered on November 18, 2017 at 02:39 AM

    Thanks,  I have exported all my submissions and am happy to delete some,  but I wonder if it has more to do with the number of reports.

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    Answered on November 18, 2017 at 05:21 AM

    We cannot really tell for sure at the moment, what is causing this bug. For now, I see that this matter is now assigned to a developer and he should be able to give you updates for its progress.