What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving any email confirmations or submissions any more from.

    Asked by Viridianplc on September 14, 2012 at 11:36 AM


    We're not receiving any email confirmations or submissions any more from. 


    Can you please advise


  • Profile Image
    JotForm Support

    Answered by Rodjit on September 14, 2012 at 11:55 AM

    Hi Viridianplc,

    Have you checked the spam or bulk folders in your email? There are instances that the emails coming from Jotfom may have been caught by your email's spam filter. It would help if you add JotForm to your email's whitelist.

    I would also suggest to please check your form if you have notifications set up. If you don't have please create a notification by clicking on 'Add New Email'.

    You may also find this link helpful:


    Hope this helps.

  • Profile Image

    Answered by Viridianplc on September 14, 2012 at 12:00 PM

    Hi thanks but yes I have set up notifications and we've checked our spam we still don't seem to be getting comfirmations nor is the user receiving thank you emails

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    JotForm Support

    Answered by NeilVicente on September 14, 2012 at 12:03 PM


    Your email address was added to our bounce list because notifications sent by our server are being rejected by your mail provider.

    Below is the exact reason for the bounce:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Co=
    ntent Filtering.'

    I have removed your email from the bounce list, but to make sure that this does not happen again, configure your notification to use noreply@jotform.com as its Sender Email.

    Also, I suggest that you have our IP's added to your mail host's whitelist. You may contact your hosting support for more information about the aforementioned solution.