Account has been suspended

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    emma992 
    Asked on November 18, 2017 at 12:11 PM

    I seem to have forgotten my password so I requested to reset it. The link came & I did the reset but I still cannot log in as it says auto suspend

  • Profile Image
    TREVON
    Answered on November 18, 2017 at 01:34 PM

    I have checked and your account has bee suspended hence reason even after password reset requests you can not access the account.

    The reason you account has been suspended is because the form https://support.jotform.com/51462423289861 contains password field which is against our terms of service.

    1511029956Form password.png

    Kindly confirm we can delete the password field then we will activate your account.


  • Profile Image
    emma992 
    Answered on November 20, 2017 at 02:43 PM
    Yes please if you could delete it, that’s fine. It was a template of which I was just looking at anyway.

    Thanks
    Emma

    ...
  • Profile Image
    Kiran
    Answered on November 20, 2017 at 03:53 PM

    We have now removed the password field from the form and activated your account. You should be now able to login to your account without any issue. Please get back to us if you need any further assistance. We will be happy to help.