- RevuesurglaceAsked on November 20, 2017 at 07:55 AM
I was testing the gift registry plugin. Everything was working fine until I tried to edit a submission (with the edit link). It was behaving weird, when unchecking an option it was decreasing the amount left instead of increasing it. Now the functionality just stopped working. I even tried to create a brand new form and it still not working.
- JotForm SupportBJoannaAnswered on November 20, 2017 at 11:58 AM
I created a new form and tested Gift Registry widget but I was not able to replicate any of the issues you reported. The widget is working properly on the form and I was also able to edit a submission and remove selected option to increase the number of left items.
Here is my demo form that you can test: https://form.jotform.com/73234636689973
I added the email field to the form. You will receive an Autoresponder email with the edit link so that you can test the edit option.
I cleared the form cache on your account. I would also suggest you to update your widgets.
If the still have an issue with Gift Registry widget, provide us an ID of your form so that we can test it.
- RevuesurglaceAnswered on November 20, 2017 at 12:06 PM
I tried your demo and it doesn't seem to work neither. The amount left is not updating as I check items.
I tried on several browsers : IE11, Chrome and Edge.
- RevuesurglaceAnswered on November 20, 2017 at 12:20 PM
I even tried on a different computer, on a different network... Still have same behavior. Here is your example showing that its not working in a "cache free" chrome browser :
- JotForm SupportBJoannaAnswered on November 20, 2017 at 01:01 PM
You have to submit the form. Only then the numbers of left items will be updated. On the video you provided you can see that the number of Item 1 was changed when you submitted the form.
You can also check it on this video.
- RevuesurglaceAnswered on November 20, 2017 at 02:22 PM
Yesterday the number was updating immediately as I was checking/unchecking the checkbox.
- JotForm SupportBJoannaAnswered on November 20, 2017 at 03:12 PM
The number will be updated only when the submission is edited.
I made some additional tests and and it seems that the correct number is not shown when the submission is edited. When the selected option is unchecked the number will decrease instead of increasing and if the option that was not selected is selected the number will increase.
Please note the the correct number will be shown when you submit the form when you open the form again, even when editing the submissions.
I will report this issue to our developers and we will inform you via this thread once this issue is resolved.
- RevuesurglaceAnswered on November 20, 2017 at 05:34 PM
- JotForm SupporthaykAnswered on February 16, 2018 at 04:11 AM
The Issue has been fixed. Please try the widget once again and let us know. Thanks!