- jackmcguffAsked on November 20, 2017 at 10:35 AM
I set up the auto responder email and I have tested it twice with two different emails and it has not worked either time.
- JotForm SupportJanAnswered on November 20, 2017 at 12:12 PM
I found out that your form is currently encrypted. Please take note that autoresponder emails are not supported in Form Encryption. This is the reason why the autoresponder is not working.
For more information about form encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Hope that helps. Thank you.