My Jotform Notification Email does not include file attachment

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    Asked on September 14, 2012 at 10:42 PM

    When my visitors send me a message, I got it into my provider email.

    But when they send me a file,I dont see the file as an ATTACHMENT FILE in my provider.I only see the name of file.But I can not save it.If I change the email.ıf I use another email address to recieve the messages, I see the file in my email.But I dont see the file in my provider email. Why is that ? Does it mean JOTFORM is in black list in my provider ?

    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

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    Answered on September 14, 2012 at 10:51 PM


    If you use file upload field on your form, the uploaded file/s will not be included as a 'file attachment' in the Notification email. Instead, the file can be accessed through a link which can use to download that file uploaded by the form user.

    This also the same when you go to My Forms / Submissions page. The submissions for your form will include the link to the uploaded file in the submissions.

    Hope this help. Please inform us if you have further inquiry.


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    Answered on June 29, 2016 at 04:02 AM

    Great news! We have just implemented this feature. You can now attach uploaded files in your notification emails. Please give it a try and let us know if you have any feedback: