CSV not showing correct data

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    julianvera
    Asked on November 20, 2017 at 06:46 PM

    Hello,


    We are using Jotform to do insurance open enrollment and are needing to download the file in excel format. When downloaded we can not see the data as it is all encrypted. We have the encryption key but how do we make ity work with excel?

    Julian Vera


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    Jan
    Answered on November 20, 2017 at 09:18 PM

    Unfortunately, this is not supported if your form is encrypted. You cannot decrypt the form submissions in Excel. For more information, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

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    Let us know if you have any questions. Thank you for your understanding.