CSV not showing correct data

  • julianvera
    Asked on November 20, 2017 at 6:46 PM

    Hello,


    We are using Jotform to do insurance open enrollment and are needing to download the file in excel format. When downloaded we can not see the data as it is all encrypted. We have the encryption key but how do we make ity work with excel?

    Julian Vera


    Jotform Thread 1303501 Screenshot
  • Jan
    Replied on November 20, 2017 at 9:18 PM

    Unfortunately, this is not supported if your form is encrypted. You cannot decrypt the form submissions in Excel. For more information, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    151123051511 21 j94cb Screenshot 10

    Let us know if you have any questions. Thank you for your understanding.