Archived forms all of a sudden showing up in My Forms folder

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    Asked on November 21, 2017 at 08:06 AM

    In the past, when I archived a form, it disappeared from my active list of forms.  Now, it seems that the "My Forms" page is showing everything.  But, because my archived forms are now showing up, some of my active forms have been bumped off the main page and there is no way to scroll to the next page to find my other forms.

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    Answered on November 21, 2017 at 10:29 AM

    I had a look at your account but cant figure out why this happened.

    So I have escalated this issue to Level 2 support. They will investigate and post a response on this thread.

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    Answered on December 21, 2017 at 11:06 AM

    Hello WMAC,

    I have checked your 'My forms' and 'Archive' forms as you can see below. It seems problem was resolved. Can you check it on your end, too? If the problem still persist, let us know. Thank you,

     1513872114Screen Shot 2017-12-21 at 6.58

    1513872164Screen Shot 2017-12-21 at 6.58