What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I receive more submissions than are allowed by the basic plan, will those be lost?

    Asked by nporcaro on September 15, 2012 at 04:37 PM

    If I'm using the basic plan which allows for 10 sercure form submissions per month, what happens if I get 11? Do I lose that 11th submission or do I have the option to pay for the Premium Plan in order to receive it. Thanks for your help...

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    JotForm Support

    Answered by Deygus on September 15, 2012 at 06:07 PM

    Unfortunately, you can't get an 11th submission unless you upgrade. The form will automatically disable once it has reached the set amount of Submissions available that are associated with it for your particular Membership Level. The form will also display that you have gone over your limit and need to upgrade etc etc.

    You will then be left with one of two choices -

    1) Wait til the 1st of the Month for your Free Account submissions to reset

    or

    2) You can upgrade and your forms will become active again (see - http://www.jotform.com/pricing/)