What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account downgrade is not working

    Asked by mainstem on September 15, 2012 at 06:18 PM

    I have had a Premium account for about a year or so (loved it), but I am ready to downgrade to Basic for now. When I try to, I get this message from Paypal - "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    I ended up canceling my subscription manually through Paypal, but just thought I would let you guys know.

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    JotForm Support

    Answered by Deygus on September 15, 2012 at 06:25 PM

    Hmm, sounds like a possible bug so I will inform our developers of it and thank you for bringing that to our attention. I can see that your downgrade did come through after you canceled it and you are currently scheduled to downgrade on 10/12/12.

    I would like to extend my gratitude by thanking you for using JotForm on behalf of our staff and I would also like to remind you that if you ever need to accept more submissions inthe future again you can just as easily Upgrade again.

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    Answered by mainstem on September 15, 2012 at 06:29 PM

    Thank you, Jotform Premium worked really well for what I needed at the time.

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    Answered by ywammadison on October 09, 2012 at 10:58 PM

    I'm also trying to downgrade during our off-season. I get taken to Plimus when I choose to downgrade, and was able to log in. However, I don't see what I am supposed to do next. It doesn't show that I have any subscriptions or recurring charges.

    Thanks for your help!

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    JotForm Support

    Answered by idarktech on October 10, 2012 at 02:04 AM


    We can cancel your subscription for you. Would you like us to cancel your subscription now? Please let us know so we can help you with this. 

    Thanks and apologies for this inconvenience.