- gobikeasiaAsked on November 22, 2017 at 03:29 AM
i'm having a form with input masked, while accessing it with samsung device, upon filling in the field and change to another field. the input mask field will be reset. Other android devices tested working fine.
is this a known issue or anyone have solution to this ?
- JotForm SupportJim_RAnswered on November 22, 2017 at 04:13 AM
I managed to reproduce this on a non-Samsung device. It appears this is a bug with Android devices running 6.0 (marshmallow) or higher.
I escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.
- JotForm DeveloperjanberkAnswered on November 27, 2017 at 08:39 AM
We've fixed this issue. Your form should work correctly now. Please contact us if you encounter any issues.