What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    customizable email is not working

    Asked by Pamela Miles on September 16, 2012 at 12:30 PM

    I keep changing the customizable recipient email in the lower right hand corner...but when I do a test email it keep sending it to the email that I used to set up my jotform account.


    Recap:  even though I change the recipients email to tickets@krayonkids.org when I do a test it sends the test email to mail@gymnastjudge.com.

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    JotForm Support

    Answered by jonathan on September 16, 2012 at 03:27 PM


    The 'Test Email' button found in the Notification emails are meant to be like this.

    When you 'test' the email notification it will only send the test data consisting of unanswered fields to the email address of the form author.

    Please inform us if this is not the answer you were looking for.