What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account deactived?

    Asked by GlobalEventManagement on September 17, 2012 at 02:29 AM

    Hi There,

    I have recently upgraded my plan, the account is saying it is suspended and my clients cannot submit my documents online.

    This is holding up my business practices and i don't believe i've used 9,000 submissions, please check your system for an error as the issue is now unresolved for four days.


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    JotForm Support

    Answered by idarktech on September 17, 2012 at 02:37 AM


    I have now reseted your submissions counter. We have problems with submissions counter recently but it should be fine by now.

    Apologies for the inconveniences caused.