PDF Fillable Form: Why isn't properly showing the page background image?

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    Asked on November 24, 2017 at 10:15 AM

    My form looks great, but when I try to Create PDF Form it does not load properly and the alignments and background images are all screwed up. Something is going wrong in the conversion process. What can I do?

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    Answered on November 24, 2017 at 12:00 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing this on my end and was able to replicate the issue regarding the background image, on your form it does not seem to be properly displaying and on a different testing form the image does not appear, this will be reported to our second level so our developers can have a look on this. 

    Regarding the issue about the fields, I can see they are ordered on the same way like your web form, please note that the layout may change a bit since the PDF viewer does not interpret CSS codes or other resources just like the web browser does. 

    We will keep you updated via this thread regarding the issue with the background image. 

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    Answered on December 18, 2017 at 08:28 AM


    Sorry for the trouble caused to you. Problem is fixed now, please test it and let us know if the issue still persists.

    If you need any further assistance please feel free to contact us anytime!