Unusual letters in response from user

When we receive a copy of the request from our "Resident Access Form" it contains both large and small "A".  How do we fix this problem.  A copy of the request form sent to us is attached.

I did a test submission to your form (http://www.jotform.us/form/62445762506155) and I was not able to replicate the issue.

Here's a screenshot of the notification email you have received:

Here's a screenshot of the autoresponder email I have received:

Is the screenshot you have provided a PDF submission? 

We'll wait for your reply. 

John,
Thank you for responding.  I used the Windows 10 snipping tool to copy
the request. What you saw was the request on my screen. I use Mozilla
Thunderbird as my intermediate mail client.
Bill Lefko
...

This is probably due to your encoding in Thunderbird.

You can try changing the encoding:

Under Tools|Options|Display|Formatting|Advanced you can set the default encoding, which might be useful if the incoming messages fail to declare the appropriate encoding.

Thank you.  I will try that and let you know how I make out.
...

Its fixed.  By changing the Folder properties to Unicode (UTF-8) the
unusuallettering disappears. Thanks again for your help
Bill Lefko
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