Page goes blank

  • Profile Image
    cltrxvltr
    Asked on November 24, 2017 at 11:11 PM

    Hello,


    Everytime a client upload photos on our form it goes blank. We have received over 25 emails about the issue. Can the be resolved?

  • Profile Image
    burak
    Answered on November 25, 2017 at 02:15 AM

    Hello,

    I was inspecting your forms in order to figure out which form has this misbehaviour. I found out some of your forms has fields that violates our Terms of Use. I've deleted that questions. You can see images below: 

    1511593504Screen Shot 2017-11-25 at 09.4

    1511593523Screen Shot 2017-11-25 at 09.5

    1511593564Screen Shot 2017-11-25 at 09.51511593575Screen Shot 2017-11-25 at 09.5

    You should use a payment widget for credit card informations. Otherwise, our system will suspend your account. Here you can find detailed information.

    Regarding your original question; I couldn't reproduce the problem you mentioned in any of your forms. Can you specify in which form your clients experienced this behaviour?