Page goes blank

  • cltrxvltr
    Asked on November 24, 2017 at 11:11 PM

    Hello,


    Everytime a client upload photos on our form it goes blank. We have received over 25 emails about the issue. Can the be resolved?

  • burak JotForm Developer
    Replied on November 25, 2017 at 2:15 AM

    Hello,

    I was inspecting your forms in order to figure out which form has this misbehaviour. I found out some of your forms has fields that violates our Terms of Use. I've deleted that questions. You can see images below: 

    1511593504Screen Shot 2017 11 25 at 09 Screenshot 10

    1511593523Screen Shot 2017 11 25 at 09 Screenshot 21

    1511593564Screen Shot 2017 11 25 at 09 Screenshot 321511593575Screen Shot 2017 11 25 at 09 Screenshot 43

    You should use a payment widget for credit card informations. Otherwise, our system will suspend your account. Here you can find detailed information.

    Regarding your original question; I couldn't reproduce the problem you mentioned in any of your forms. Can you specify in which form your clients experienced this behaviour?