Why my plan downgraded?

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    Asked on November 25, 2017 at 07:33 AM

    Dear Jotform-Team,

    I upgraded my plan from bronze to silver a few weeks ago.

    Now there is the information that my account has been downgraded.

    Could you please fix that.

    Best regards,


  • Profile Image
    Answered on November 25, 2017 at 07:41 AM

    We're sorry for this inconvenience.

    This issue happened because you upgraded to Silver yearly plan and canceled the Bronze yearly plan. 

    Tha cancelation triggered the downgrade.

    But I put your account back to Silver plan.

    Let us know if you have any further questions.

    Thank you!