Card Form>Configurable list widget: Scrollbar not showing on MacOS

  • michael4asia
    Asked on March 20, 2024 at 12:02 AM

    Hi,

    But the horizontal scrollbar is not visible. How do you instruct the user?

  • Lorenz JotForm Support
    Replied on March 20, 2024 at 12:06 AM

    Hi Michael,

    Thanks for reaching out to us for help. Is this the form 240780709050150 in question? I checked and the configurable list widget's scrollbar is visible. Check this out:

    Card Form>Configurable list widget: Scrollbar not showing on MacOS Image 1 Screenshot 20

    Could you tell us the device and browser you're using? Also, if the form is embedded to a website, do share with us the page URL so we can check.

    Once we hear back from you, we'll be able to help you with this.

  • michael4asia
    Replied on March 20, 2024 at 12:09 AM

    I'm using a Macbook and Google Chrome.Card Form>Configurable list widget: Scrollbar not showing on MacOS Image 1 Screenshot 20

  • Raymond JotForm Support
    Replied on March 20, 2024 at 1:17 AM

    Hi Michael,

    Thanks for getting back to us. I tested your form using MacOS on Safari and was able to replicate the issue. Upon investigating further, the issue seems related to how Apple changed some fundamental ways that scrolling works, especially with recent versions of the OS. Please try following the steps below on your MacOS device and see how it goes:

    1. Click on the Apple menu and select System Preferences.
    2. In the System Preferences window, click the General icon near the upper left corner.
    3. Locate the "Show Scroll Bars" section and select Always.

    Reach out again if you need any help.

  • charlesmertin720
    Replied on March 20, 2024 at 12:41 PM

    It seems like you're encountering an issue with the scrollbar on MacOS in the Card Form's Configurable list widget. This could be a compatibility glitch specific to MacOS. Have you tried adjusting any settings or fonts for discord updating your browser to see if it resolves the problem.