What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Account Disabled?

    Asked by StreetLightUSA on September 17, 2012 at 03:54 PM

    JotForm informed me today that we have reached the limits of our account for this month. However, I looked through all submissions and we dont even have 20 submissions this month so we have not touched out 100 submission cap. The problem seems to be in a counting error with JotForm. If I could please get help on this it would be awesome. Thanks so much!

    Page URL:
    www.streetlightusa.org

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    JotForm Support

    Answered by EduardoMendez on September 17, 2012 at 06:58 PM

    @StreetLightUSA 

    We had a glitch that affected the submission count for some of our users.  This has now been fixed, your account re-activated and submissions reset.  Thank you for letting us know about this and feel free to contact us if you need further assistance.