Regarding account suspension.

  • Profile Image
    varunelavia 
    Asked on November 29, 2017 at 11:52 PM

    Hello,

    My account seems to be suspended and none of my forms are working.

    I was not warned or given prior information regarding the suspension.

    I am jotform user since long years and this time this is quite disappointing.

    Please help me out with my account.

    I want to access my account as the forms are important to me in my college project.

    and I also need to make other forms too.



    Thanks.

  • Profile Image
    tina
    Answered on November 30, 2017 at 02:16 AM

    It seems one of your forms includes some phishing fields which is titled as "Registrations" . Because of this reason, your account has been suspended. 

    1512025202Screen Shot 2017-11-30 at 9.55

    These fields are against to our Terms of Use. Please note that our users cannot collect sensitive data such as credit card information, social security numbers, user login credentials (username, password etc.), or other sensitive personal information.

    I deleted these guilty fields violating our Term of Use and re-activated your account.

  • Profile Image
    varunelavia 
    Answered on December 01, 2017 at 05:18 AM

    1512123432ss.png



    Hello, As per your response "I deleted these guilty fields violating our Term of Use and re-activated your account."

    Still I am not able to login with my username and passord.


    Please help me out with the same.


    Thanks !!!

  • Profile Image
    tina
    Answered on December 01, 2017 at 05:34 AM

    Could you please try again to login? 
    If the issue still persists, let us know.

    Thank You.