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varunelaviaAsked on November 29, 2017 at 11:52 PM
Hello,
My account seems to be suspended and none of my forms are working.
I was not warned or given prior information regarding the suspension.
I am jotform user since long years and this time this is quite disappointing.
Please help me out with my account.
I want to access my account as the forms are important to me in my college project.
and I also need to make other forms too.
Thanks.
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tina JotForm DeveloperReplied on November 30, 2017 at 2:16 AM
It seems one of your forms includes some phishing fields which is titled as "Registrations" . Because of this reason, your account has been suspended.
These fields are against to our Terms of Use. Please note that our users cannot collect sensitive data such as credit card information, social security numbers, user login credentials (username, password etc.), or other sensitive personal information.
I deleted these guilty fields violating our Term of Use and re-activated your account.
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varunelaviaReplied on December 1, 2017 at 5:18 AM
Hello, As per your response "I deleted these guilty fields violating our Term of Use and re-activated your account."
Still I am not able to login with my username and passord.
Please help me out with the same.
Thanks !!!
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tina JotForm DeveloperReplied on December 1, 2017 at 5:34 AM
Could you please try again to login?
If the issue still persists, let us know.Thank You.