Excel report empty

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    VillageAdmin
    Asked on November 30, 2017 at 05:31 AM

    hi

    when i download the report in excel or cvs this one is empty. Can you help?

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    aubreybourke
    Answered on November 30, 2017 at 09:14 AM

    I checked your forms and they are all blank.

    The solution is to navigate to your user profile data settings:

    https://www.jotform.com/myaccount/data

    And uncheck the box that says "Store my data only in Europe (Germany)"

    1512051267Microsoft Edge 30_11_2017 14_1