Why my form is not submitting, instead it's saying "Please wait"?

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    Asked on November 30, 2017 at 11:07 AM


    We have a form up , 2018-2019 enrollment form, and it is stuck on "please wait" when a parent hits submit.  I tried and am experiencing the same issue.  Please help!

    Thanks, Dannette

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    Answered on November 30, 2017 at 11:23 AM

    Sorry for the inconvenience.

    I have made a test submission with your stand alone form and it submitted successfully.

    I have checked your iFrame code that you have used in your website.

    Can you please try using this code instead of the one you are using now?

    <iframe id="JotFormIFrame-73203709923153" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/jkeagle13/enrollment-form-2018-2019" frameborder="0" style="width: 1px; min-width: 100%; height:1000px; border:none;" scrolling="no"> </iframe>

    Let us know if the problem still exists.

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    Answered on November 30, 2017 at 11:33 AM


    Yes, I am still experiencing the "please wait."  I updated the iframe code.  We have about 4 parents that have emailed with the same issue.  We received the test submission you sent in. 

    THanks, Dannette

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    Answered on November 30, 2017 at 11:44 AM

    If you are using Wordpress editor to add embedded form code, then maybe you can try using this code:

    [embed width="100%" height="1000"]https://www.jotform.com/73203709923153[/embed]

    Please try with this and let us know.