Terms & Conditions Widget: When a required box is checked off it won't let you submit it

  • fabulousphotos
    Asked on November 30, 2017 at 4:00 PM

    On my "fabulous photos request form"...at the very bottom there is a box that says, "i have read, understand and agree to the form in it's entirety."

    when someone checked it off and tries to submit the form, it says "this field is required"

    Jotform Thread 1311558 Screenshot
    Page URL: https://form.jotform.com/fabulousphotos/fabulous-photos-request-form
  • fabulousphotos
    Replied on November 30, 2017 at 4:08 PM

    I'm confused how to contact support on this? 

  • fabulousphotos
    Replied on November 30, 2017 at 4:14 PM

    It's also not letting my scribble a signature...however my client said that worked for him.

  • Mike
    Replied on November 30, 2017 at 7:19 PM

    We are sorry for the inconveniences caused.

    Even when the Terms Link is not used, it should be still filled within the Terms & Conditions widget. I have updated the widget on your form.

    Terms & Conditions Widget: When a required box is checked off it wont let you submit it Image 1 Screenshot 30

    Then, I was able to submit the form without any issues.

    Terms & Conditions Widget: When a required box is checked off it wont let you submit it Image 2 Screenshot 41

    One of my colleagues will update your second thread regarding our support practices.

    If you need any further assistance, please let us know.