How to receive email notification for incomplete payments?

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    SusanDaughtreyEducation
    Asked on December 01, 2017 at 04:22 AM

    Can you please advise if it is possible to recieve Paypal abandoned payment alerts?


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    ashwin_d
    Answered on December 01, 2017 at 06:20 AM

    If I understand your question correctly you want to receive submission email for the users who do not complete the payment after being redirected to PayPal checkout page? Is that correct?

    Please note that when users submit your form, they are redirected to PayPal checkout page for payments. If your user do not settle the payment, that submission is marked as "Incomplete Payments".

    Please note that you can configure your form's payment tool to send email for incomplete payments as well. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email