Payment form is not redirecting to PayPal website

  • Profile Image
    Asked on September 18, 2012 at 01:53 PM

    I thought I had got my form finished until I tested it.

    Here it is:




    It is a multipage form with a PayPal payment form at the end. The intention of the form is that the visitor follows one of ten possible routes through the form eg:

    1. Page 1 - all visitors must enter name, email etc then select one of ten radio buttons

    2. Pages 2 -11 - each visitor will be directed to one of these pages (2 - 11) depending on which radio button they select on page 1. Here they will upload information and a file. They must pay for each file they upload. SO the theory was that once they upload their file they would press next and go to the PayPal page and then, once they had paid, they would submit.

    All that happens when I test the form is that if they select radio buttons 1 - 9 they go to the appropriate page but if they click next they are directed to the next page NOT THE PAYPAL.

    I tried putting a submit button on page 2 but this just submits the form and does not go to PayPal. The only page with the PayPal option is page 11.

    How do I make the form do what I want ie once they have uploaded files from any of the pages 2-11, they are then taken to a payment page and lastly to a submit page?

  • Profile Image
    Answered on September 18, 2012 at 05:06 PM

    Thank you for contacting us.

    You can try the following workaround.

    Add one more Page Break element to your form in order to separate the Payment Page.

    Then, add more Skip to a page or end of the form conditions to forward your users to the Payment Page once they upload their files and click on the Next button. You will need to add these conditions for each upload page except the last one (9 conditions).

    In this case, your users will be directed to the PayPal once they submit your form.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    Answered on September 19, 2012 at 10:17 AM

    Thanks Mike - am yet to try it but it sounds pretty obvious :)

  • Profile Image
    Answered on September 19, 2012 at 11:12 AM

    If in any case you get difficulty on working on the process, just let us know so we can assist you.