Unable to open form in Internet Explorer

  • jmcphail
    Asked on December 1, 2017 at 5:35 PM

    Hello,

    I have a clinician trying to refer a patient and she is getting the error below. She is using internet explorer is that the issue? I can link through easily with safari and chrome....

    Thank you.

    Kat

    Jotform Thread 1312643 Screenshot
    Page URL: http://attainhealth.today/apply-now-1
  • John_Benson
    Replied on December 1, 2017 at 9:58 PM

    I opened your form using IE and it is working properly. 

    15121834003113zzz Screenshot 10

    Please try sharing this link with your client: https://www.jotform.com/62905586272160

    If the issue persists, ask your client to try using a different internet connection to test it further.

    Let us know how it goes. Thank you.

  • jmcphail
    Replied on December 3, 2017 at 10:43 AM

    Thank you John,

    I am seeing it working properly as well, but odd that she is not. 
    Thank you for your help.

    Best,

    Kat

  • Mike
    Replied on December 3, 2017 at 2:59 PM

    It could be something on the user's end that is blocking the connection. You may ask user to try with another browser, another device or another Internet Service Provider.

    It might be also worth trying to access it using the form 'www' link instead of the default 'form' link:

    https://www.jotform.com/62905586272160

    Thank you.