- kcmilesformusic5kAsked on December 01, 2017 at 06:29 PM
I have reactivated my page [it was dormant for 6 months] and I am having an issue with the square portal. The credit card transaction is not showing up in the square and my jotform report does not show a dollar amount for the "square field".
Any suggestions for how to fix this?
- JotForm SupportMikeAnswered on December 01, 2017 at 10:56 PM
Thank you for contacting us.
It seems that your products can be currently submitted with a 0 quantity which leads to $0.00 total.
If at least one product should be selected, I would like to suggest configuring the Square field in the following way.
- Switch the Required and Selected by Default options to NO for each product.
- Set the minimum quantity to 1 for each product.
- Leave the Square field as Required.
It should prevent submissions with selected products and 0 quantity.
If you need any further assistance, please let us know.