My account was suspended but I don't know why or how to get it back

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    stringer3 
    Asked on December 02, 2017 at 10:49 AM

    My account was suspended but I don't know why or how to get it back. 

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    John_Benson
    Answered on December 02, 2017 at 02:24 PM

    Your account got suspended by our anti-phishing filter tool because one of your forms is collecting sensitive information. Here's a screenshot:

    15122424721zsssb.png

    We need to remove the guilty field so we can re-activate your account. If that is okay with you, let us know so we can proceed.

    Also, if you want to collect sensitive information. You can ask them via phone or you can add these following to your form:

    - An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    - Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    - You can enable the Encryption feature to your form by following this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

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    Scott Foster 
    Answered on December 03, 2017 at 09:56 AM

    Please remove the guilty field and thank you for the quick response! 


    -Scott

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    Kevin_G
    Answered on December 03, 2017 at 01:06 PM

    Guilty field has been removed and your account has been reactivated. 

    Please check and let us know if you have questions.