What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    notification issues

    Asked by ekonomical on September 18, 2012 at 05:18 PM

    I have used jotform for the first time for a client and have been impressed so far, although Ive had some serious problems this evening. Having set the form up using my own email address I have tried to change the recipient email in the notification on form set up however all submissions are still coming to my email on both forms. Even changing the account email address to theirs saw the form still arrive in my inbox...???!!


    I even resorted to setting up a new account for the client using their email address and creating forms again however I am having issues with this too - the form previews just give error saying form deleted by creator and when embedded nothing displayed - please advise.


    Rowan Staveley

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    Answered by RowanStaveley on September 18, 2012 at 06:13 PM

    Still 0 replies? See posts by rowanstaveley also - No answer - losing patience and Jotform about to lose a new customer that would almost certainly need paid upgrade.

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    Answered by fxr on September 18, 2012 at 06:15 PM

    Rowan, please be patient. 

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    Answered by RowanStaveley on September 18, 2012 at 06:17 PM

    Is there a general problem - seems to be a high volume of calls with similar issues?