Account Suspended: Duplicate ticket of 13132931

  • Nancy Aldaba
    Asked on March 21, 2024 at 10:47 AM

    I agree to delete the section that’s not allowed

  • Mikhail JotForm Support
    Replied on March 21, 2024 at 10:52 AM

    Hi Nancy, 

    Thanks for reaching out to Jotform Support. I see that you also asked this question on another thread. You can check out our answer to that here.

    Let us know if you have any other questions.

  • Nancy Aldaba
    Replied on March 21, 2024 at 11:00 AM

    Thank you so much for such a fast response.

    Am I allowed to ask them their instagram name not the password?

  • Victorino_S JotForm Support
    Replied on March 21, 2024 at 11:10 AM

    Hi Nancy, 

    Thanks for getting back to us. I would recommend to reply to the other thread to avoid confusion. However, to answer your question. Yes, you are allowed to collect Instagram name but not Instagram login credentials such as username and password.

    Let us know if you need any more help.

  • Nancy Aldaba
    Replied on March 21, 2024 at 11:16 AM

    Sorry , it’s just that when I went to that thread it said error. So I had to send a new one.

    thank you for the assistance.