Blank Page on Submission

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    losagaves
    Asked on December 05, 2017 at 12:45 PM

    Hello, 

    I have had users complain about a blank page on submission.   I adjusted the page so that it will redirect after submission, but when I tested the form (using Authorize.net Sandbox) the blank page still shows after submission.   Any ideas?

    Thanks! 

  • Profile Image
    aubreybourke
    Answered on December 05, 2017 at 02:08 PM

    Your thank you page URL is incorrect.

    1512500695Microsoft Edge 05_12_2017 19_0

    You can see from the screenshot that the URL starts with "https:// http://..."

    It should be either

    https://www.losagaves.net/thankyou/

    or

    http://www.losgaves.net/thankyou/


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    losagaves
    Answered on December 06, 2017 at 11:23 AM

    I returned it back to the default Thank You page, but now instead of a blank page, I get an error when I run the transactions in Sandbox for Authorize.net.   I checked and everything seems to be correct with Authorize.net.   Any ideas?1512577392LosAgavesError.jpg

  • Profile Image
    aubreybourke
    Answered on December 06, 2017 at 12:21 PM

    This error usually occurs when your Authorize.net settings are incorrect. You need to check them. It could also be that one of your keys has expired. So try generating a new key.