Blank Page on Submission

  • losagaves
    Asked on December 5, 2017 at 12:45 PM

    Hello, 

    I have had users complain about a blank page on submission.   I adjusted the page so that it will redirect after submission, but when I tested the form (using Authorize.net Sandbox) the blank page still shows after submission.   Any ideas?

    Thanks! 

  • aubreybourke
    Replied on December 5, 2017 at 2:08 PM

    Your thank you page URL is incorrect.

    1512500695Microsoft Edge 05 12 2017 19 0 Screenshot 10

    You can see from the screenshot that the URL starts with "https:// http://..."

    It should be either

    https://www.losagaves.net/thankyou/

    or

    http://www.losgaves.net/thankyou/


  • losagaves
    Replied on December 6, 2017 at 11:23 AM

    I returned it back to the default Thank You page, but now instead of a blank page, I get an error when I run the transactions in Sandbox for Authorize.net.   I checked and everything seems to be correct with Authorize.net.   Any ideas?1512577392LosAgavesError Screenshot 10

  • aubreybourke
    Replied on December 6, 2017 at 12:21 PM

    This error usually occurs when your Authorize.net settings are incorrect. You need to check them. It could also be that one of your keys has expired. So try generating a new key.