Getting error when hitting the Submit button - PayPal

  • bolohunt
    Asked on December 5, 2017 at 10:31 PM

    Getting an error window apparently from PayPal when trying to submit. This appears to be on PayPal's side, but when I moved to the integration feature on Jotform, Paypal along with some other apps are "grayed out"  and not accessible??

    Is this a PayPal issue or Jotforms??

    Page URL: http://www.southeasternmountedshooters.com/index.php?cID=195&ctask=check-out&ccm_token=1512530196:54877c312b1b894cf1de5d737059b4f4
  • BJoanna
    Replied on December 6, 2017 at 2:11 AM

    The PayPal and other payment fields are grayed out because you can only add one payment field to your form and you already added PayPal.

    I tested your form and I was able to replicate the issue you reported. 

    1512543911paypal Screenshot 10

    This issue is most likely related to your PayPal account. Please try to reintegrate your form with your Paypal account and use the email address of your PayPal account. 

    How to Integrate Form with Paypal (Standard)

    If that does not resolve your issue, please contact PayPal support regarding your account.