- bolohuntAsked on December 05, 2017 at 10:31 PM
Getting an error window apparently from PayPal when trying to submit. This appears to be on PayPal's side, but when I moved to the integration feature on Jotform, Paypal along with some other apps are "grayed out" and not accessible??
Is this a PayPal issue or Jotforms??
- JotForm SupportBJoannaAnswered on December 06, 2017 at 02:11 AM
The PayPal and other payment fields are grayed out because you can only add one payment field to your form and you already added PayPal.
I tested your form and I was able to replicate the issue you reported.
This issue is most likely related to your PayPal account. Please try to reintegrate your form with your Paypal account and use the email address of your PayPal account.
If that does not resolve your issue, please contact PayPal support regarding your account.