- icgroupAsked on December 06, 2017 at 09:37 AM
we are using your service and about two days ago we have found that there is the problem with file upload.
in more detail:
after confirmation in the first page you will see the list of fields to be filled out.
there is two place for file upload, first called " Upload a copy of your ID card ", - there is no problem and second "Upload documents". here is the problem, after uploading tree files the next one is not uploading, just upload bar is turning without result. For information the is no limitation on number of files, there is limitation for size which is 6000KB.
please your help, this is very urgent for us
- JotForm SupportaubreybourkeAnswered on December 06, 2017 at 11:21 AM
I cloned your form and could reproduce the error.
The fourth upload fails every time. I checked your form and it all seems to be correct.
So I have escalated this issue to Level 2 support. They will investigate and hopefully fix your issue. You will be informed of any progress on this thread.
- icgroupAnswered on December 08, 2017 at 08:42 AM
Hello, is there any update?
FYI, this form is used by our customers and accordingly it's very important for us to solve this issue asap.
Hope for your quick action
- JotForm SupportJohn_BensonAnswered on December 08, 2017 at 11:35 AM
Sorry for any inconvenience.
Unfortunately, we still do not have an update regarding on this issue. However, we will contact you again on this thread once we have any updates.