What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens if JotForm is down? Can my users still access the forms on my website?

    Asked by lindar on February 03, 2011 at 04:19 PM
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    JotForm Founder

    Answered by aytekin on February 04, 2011 at 05:32 AM

    JotForm has very good uptime. We have load balanced servers and we constantly monitor our servers. But yes, if JotForm goes down your forms will stop working. 

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    Answered by elenaolly on February 10, 2011 at 06:13 AM

    Hi,

    from Italy now JotForm is DOWN :-(

    My form is not available!!

    Please could you help me ASAP???

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    Answered by elenaolly on February 10, 2011 at 06:14 AM

    Sorry.. I Forgot to paste the error:

     

    Fatal error: Class 'Utils' not found in /www/v3/live/lib/init.php on line 161

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    Answered by queensu on February 10, 2011 at 06:41 AM

    One of the servers was giving this error. We took that server down now. You should not have the problem any more. Sorry about that. 

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    Answered by elenaolly on February 10, 2011 at 07:30 AM
    Congrulations for your quick answer! And thank you very much.. now everything is working well!