What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Programming needs to fix "edit link" problem

    Asked by pbernotas on September 19, 2012 at 02:33 PM

    Programming needs to fix your "edit link" issue. When you add an "edit link" to an email it send the link out as http://submit.jotform.com.... and should be http://www.jotform.com....

     

    This is your problem that effects all of us. 

     

    You says to replace the "submit" with "www" but my end users don't know how to do this

    And I can't see how to do this in my email template

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 19, 2012 at 02:58 PM

    We are sorry for this inconvenience. Apparently, this issue was overlooked when our devs fixed the problem with the upload links.

    With that said, I went ahead and forwarded your report to them. We will fix this as soon as possible.

    In the meantime, a good workaround would be to generate a clickable edit link on your autoresponder or notification emails.

    http://www.jotform.com/help/96-How-to-Make-a-Clickable-Edit-Link

    If you need help with this, please let me know so I can walk you through.

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 20, 2012 at 03:29 AM

    Hi,

    Problem has been fixed,

    Kindest regards,

    Ertuğrul.

  • Profile Image

    Answered by pbernotas on September 20, 2012 at 08:25 AM

    Thank you very much

     

    Pat