What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Formatting cells in Excel

    Asked by jeanettebmz on September 19, 2012 at 04:42 PM

    This is a queston asked by Wendy (wsheasley@bethesdasoccer.org) on September 19, 2012

    "Along those same lines, I am collecting credit card numbers.  When I download to excel, it saves them in "scientific format" and rounds the last two digits.  Obviously, this is not a good thing.  I delete the entries after I download them so that the numbers aren't out there. 

    Any suggestions??"

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 19, 2012 at 04:56 PM

    Hello Wendy

    We do not allow the use of our forms for collecting such sensitive data for a number of security reasons. In fact, your account will be suspended by our phishing filters.

    To avoid suspension, please imediatly remove the fields that collect credit card information and look at our paymet gateways as an option for processing re-ocurring payments. That will add credibility to your site as well as security to your costumers.

    Let us know if you need further assistance.

  • Profile Image

    Answered by jeanettebmz on September 19, 2012 at 04:58 PM

    Wendy, actually, you form is violating our Terms of use. We do not allow the use of our forms for collect critical credit cards information.    Please remove that form inmediately , otherwise your account will be suspended.

    As an alternative, you could use either Paypal Pro or Authorize.net to process your payments