Can not Download PDF IP Blacklisted or Banned

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    jono158
    Asked on December 08, 2017 at 05:49 AM

    I am trying to download our forms and it says we have a banned IP address due to a possible phishing attempt. Please can you remove this from our form as it is the second time we have had this now. Thanks

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    Ardian_L
    Answered on December 08, 2017 at 11:02 AM

    I have added your IP to White List, please clear the cache of your browser and try again. Let us know if you have any other question.

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    jono158
    Answered on December 11, 2017 at 03:33 AM

    Hi Ardian,

    I am still unable to download the form. I have cleared my history and I still get the same error message. Is there anything else that can be done? Thanks

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    TREVON
    Answered on December 11, 2017 at 08:47 AM

    Would you kindly share IP you are using to access your form? Seem the IP is blacklisted as i have tested downloading form from my end and I was able to get the pdf without any error.

    Kindly share the IP so that we can white-list your IP. To get your IP kind ly go to http://ping.eu/

    and share your IP that will be displayed as shown.

    1513000039Show IP.png

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    Ardian_L
    Answered on December 13, 2017 at 05:16 AM

    Hi,

    The IP you have provided has been added to our white list. Please let us know if you have any other question. Thank you!

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    jono158
    Answered on December 14, 2017 at 08:00 AM

    Thank you! Also can the upload space be reduced if we delete the form entries or does that not matter?

    Thanks

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    Ardian_L
    Answered on December 14, 2017 at 09:08 AM

    Hi,

    Yes the upload space can be reduced by deleting entries, I would recommend to download them before deleting though.

    Please let us know if you have any other question.