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jono158Asked on December 8, 2017 at 5:49 AM
I am trying to download our forms and it says we have a banned IP address due to a possible phishing attempt. Please can you remove this from our form as it is the second time we have had this now. Thanks
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Ardian_LReplied on December 8, 2017 at 11:02 AM
I have added your IP to White List, please clear the cache of your browser and try again. Let us know if you have any other question.
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jono158Replied on December 11, 2017 at 3:33 AM
Hi Ardian,
I am still unable to download the form. I have cleared my history and I still get the same error message. Is there anything else that can be done? Thanks
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TREVONReplied on December 11, 2017 at 8:47 AM
Would you kindly share IP you are using to access your form? Seem the IP is blacklisted as i have tested downloading form from my end and I was able to get the pdf without any error.
Kindly share the IP so that we can white-list your IP. To get your IP kind ly go to http://ping.eu/
and share your IP that will be displayed as shown.
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jono158Replied on December 13, 2017 at 3:23 AM
81.149.71.209
It has allowed me to download now but sometimes it comes up with the error message.
Thanks
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Ardian_LReplied on December 13, 2017 at 5:16 AM
Hi,
The IP you have provided has been added to our white list. Please let us know if you have any other question. Thank you!
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jono158Replied on December 14, 2017 at 8:00 AM
Thank you! Also can the upload space be reduced if we delete the form entries or does that not matter?
Thanks
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Ardian_LReplied on December 14, 2017 at 9:08 AM
Hi,
Yes the upload space can be reduced by deleting entries, I would recommend to download them before deleting though.
Please let us know if you have any other question.