Phone Mask formats correctly when filled out, prints as a string of numbers (not what we want)

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    jackiepoa
    Asked on December 10, 2017 at 02:29 PM

    our mask is (###) ###-####

    However the printed form is displayed in a multiple choice kind of phone number (besides the examples below, check attachment)


    See submission date

    2017-12-09 11:05:40

    to view the phone number displayed as consecutive digits #########

    2017-12-08 13:53:04

    to view the phone number displayed as ###-###-###

    2017-12-06 20:06:44

    to view the phone number displayed as (###)###-#### (with no space after closed ))


    What gives?? They are "forced" to type in using the mask, why does the number print different on so many printed emailed forms???

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    EltonCris
    Answered on December 10, 2017 at 03:46 PM

    Our sincerest apologies for the inconveniences caused.

    I can see the difference. It is indeed odd since there's a defined input mask format so it should suppose to be the same for all.

    I've tried reproducing the problem but I failed. After several test submissions on a cloned version of your form, the phone number retains its format as expected.

    I also could not find any problem in your form's configuration and I can confirm that the input mask in your form phone worked on different browsers like Chrome, Firefox, Safari and MS Edge. I can only assume that the problem could be due to the user's browser autofill which overrides the input mask format or the user's browser does not support the input mask allowing them to submit their own format just like a regular textbox. Unfortunately, I don't think there's a way to overcome the browser's autofill other than disabling it in the user's browser or suggest to use an updated browser.

    Thanks


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    jackiepoa
    Answered on December 11, 2017 at 07:00 PM

    thank you for your assistance.  the person needing/wanting the phone number in a certain format accepts that we can't control the user's browser.