What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform not updating on website

    Asked by nrgfitness on September 20, 2012 at 10:17 AM


    Ive updated all of my jotforms that are embeded in our new website 24 hours ago. They have not updated and I've even cleared out our cookies on the PC just to make sure its refreshing properly.




    Page URL:

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    JotForm Support

    Answered by liyam on September 20, 2012 at 10:29 AM

    Hello Colin.  Can you please change the src value in your iframe code on your website from

    <iframe allowtransparency="true" src="//form.jotform.com/form/xxxxxxxxxx"...


    <iframe allowtransparency="true" src="//www.jotform.com/form/xxxxxxxxxxx"...

    Please let us know if the problem you're experiencing still persists after this change.


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    Answered by guest_22813150642041 on November 14, 2012 at 12:54 AM

    Awesome this solved my problem! THanks Liyam!